Payment Policy
All reservations must be paid in advance 50% on booking confirmation 50% up to the 10th day before the check-in date.
Reservations with less than 30 days of entry, full payment.
Cancellation Policy
Requests for cancellations must be made via email reservas@pousadaouteiro.com.br
For cancellations up to 30 days prior to the arrival date, a fee of 50% of the deposit amount will be charged.
For cancellation less than 30 days before the arrival date, 100% of the deposit amount will be charged.
For cancellations of New Year's Eve, Carnival and holidays packages up to 90 days prior to the entry date, 50% of the deposit will be charged.
Cancellations of packages for New Year's Eve, Carnival and holidays, less than 90 days from the date of entry will be charged 100% of the deposit amount.
In cases where the guest does not show up or leaves before the end of the package, 100% of the total amount of the reservation or the amount previously deposited will be charged.
Covid-19
The following options will be granted:
Rebooking of new dates (respecting availability and rates) or letter of credit, for use within 12 months of the reservation date (Law 14.046/2020). We will not issue refunds in case of cancellation.
