Payment and Cancellation Policy

Payment Policy

All reservations must be paid in advance 50% on booking confirmation 50% up to the 10th day before the check-in date.

Reservations with less than 30 days of entry, full payment.

* Payment in installments upon request.

Política de Cancelamento

Requests for cancellations must be made via email

For cancellations up to 30 days prior to the arrival date, a fee of 50% of the deposit amount will be charged.

For cancellation less than 30 days before the arrival date, 100% of the deposit amount will be charged.

For cancellations of New Year’s Eve, Carnival and holidays packages up to 90 days prior to the entry date, 50% of the deposit will be charged.

Cancellations of packages for New Year’s Eve, Carnival and holidays, less than 90 days from the date of entry will be charged 100% of the deposit amount.

In cases where the guest does not show up or leaves before the end of the package, 100% of the total amount of the reservation or the amount previously deposited will be charged.