Cancellation Policy

For cancellations during the low season and holidays:

If the guest notifies the withdrawal more than 30 (thirty) days in advance of the check in date, a fee of 15% (fifteen percent) of the amount paid as a deposit will be charged. If the reservation is canceled less than 30 (thirty) before the check-in date, the Pousada will grant a letter of credit with the full amount paid for future stay, which can be used within 12 (twelve) months, in this case there will be no refund of amounts. In the case of a No-Show, there will be no refund of amounts or even a letter of credit.

For high season cancellations:

If the guest notifies the cancellation more than 30 (thirty) days in advance of the check in date, a fee of 50% (fifty percent) of the amount paid as a deposit will be charged. If the reservation is canceled less than 30 (thirty) before the check-in date, a fee of 100% (one hundred percent) of the amount paid as a deposit will be charged. In the case of a No-Show, there will be no refund of amounts or even a letter of credit.

For cancellations of New Year's and Carnival Packages:

If the guest notifies the cancellation more than 60 (sixty) days in advance of the check in date, a fee of 50% (fifty percent) of the amount paid in advance will be charged. If the reservation is canceled less than 60 (sixty) days before the check in date, a fee of 100% (one hundred percent) of the amount paid in advance will be charged. In case of No-Show there will be no refund of values.

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