Payment Policy

All reservations must be paid in advance 50% on booking confirmation 50% up to the 10th day before the check-in date.

Reservations with less than 30 days of entry, full payment.

Cancellation Policy

Requests for cancellations must be made via email reservas@pousadaouteiro.com.br

For cancellations up to 30 days prior to the arrival date, a fee of 50% of the deposit amount will be charged.

For cancellation less than 30 days before the arrival date, 100% of the deposit amount will be charged.

For cancellations of New Year's Eve, Carnival and holidays packages up to 90 days prior to the entry date, 50% of the deposit will be charged.

Cancellations of packages for New Year's Eve, Carnival and holidays, less than 90 days from the date of entry will be charged 100% of the deposit amount.

In cases where the guest does not show up or leaves before the end of the package, 100% of the total amount of the reservation or the amount previously deposited will be charged.

Covid-19

The following options will be granted:

Rebooking of new dates (respecting availability and rates) or letter of credit, for use within 12 months of the reservation date (Law 14.046/2020). We will not issue refunds in case of cancellation.

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