Payment Policy

All reservations must be paid in advance 50% on booking confirmation 50% up to the 10th day before the check-in date.

Reservations with less than 30 days of entry, full payment.

Cancellation Policy

Requests for cancellations must be made via email

For cancellations up to 30 days prior to the arrival date, a fee of 50% of the deposit amount will be charged.

For cancellation less than 30 days before the arrival date, 100% of the deposit amount will be charged.

For cancellations of New Year's Eve, Carnival and holidays packages up to 90 days prior to the entry date, 50% of the deposit will be charged.

Cancellations of packages for New Year's Eve, Carnival and holidays, less than 90 days from the date of entry will be charged 100% of the deposit amount.

In cases where the guest does not show up or leaves before the end of the package, 100% of the total amount of the reservation or the amount previously deposited will be charged.


The following options will be granted:

Rebooking of new dates (respecting availability and rates) or letter of credit, for use within 12 months of the reservation date (Law 14.046/2020). We will not issue refunds in case of cancellation.

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